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Terms & Conditions


Promotion / Discount

Images posted about any goods and services are only for reference. All prices are in Hong Kong Dollar (HKD). Wines are in standard size (750ml) unless stated specifiably. All promotions / offers are in limited quantity. First come, first served. SIPID CONCEPT reserves the right to adjust Terms & Conditions related to promotions / discount without prior notice.


Payment Terms

Payment is due at the time of order, other than for approved credit accounts. We reserve the right to cancel orders if we have not received payment within 7 days of the due date. We accept payment by Bank Transfer, cheque and Paypal. Post-dated cheques are not acceptable and all cheques should be made payable to “Sipid Concept” (allow 5 working days for cheques to clear).


Services Charges

For a single purchase of HK$1,500 net, customers is entitled to one Free Delivery Service for one location within Hong Kong Island, Kowloon & New Territories. Otherwise, standard delivery charges apply as follows:

(a) HK$150 per location for Hong Kong Island and Kowloon;

(b) Additional delivery charges will be applicable for New Territories, Lantau Island and Outlying Islands. Please contact us for further details.

Extra charge is required if lift service is not available at delivery address. HK$10 per floor will be charged on each case.


DELIVERY

Orders can be delivered on the 2nd working day after your time of purchase with order cut-off time at 3:00pm. Longer processing time may be required if orders are received on Sat , Sun & Public Holidays. Customers should ensure a person aged 18 above to be present during the agreed delivery time slot to collect the alcoholic items. If no one accepts the delivery at the nominated delivery address on the delivery date and time slot, re-delivery service charges may be applied. Delivery service will be rearranged under bad weather conditions / unexpected situations.


GOODS ACCEPTANCE / RETURN

You must carefully inspect all goods upon collection/delivery and provide signature on the delivery note/ invoice (sales slip) immediately. The signed delivery note/ invoice (sales slip) by recipient will be deemed to be your acceptance of goods with full satisfaction and no return will be accepted thereafter. Any of below situations does not allow any exchange / return of goods: Wine priced HK$800 or more (per bottle) Wine aged 10 years or more Wine cellars* / glassware / wine accessories *Please refer to Exchange & Warranty provided by supplier In any case, you must contact us within 2 working days after delivery with original invoice.


NON-PICKUP / NON-DELIVERY

If items ordered could not be successfully delivered to our customers within one month of purchase, which could be due to inaccurate address or contact details or customer refuses to take delivery, we reserve the right to charge wine storage fees. SIPID CONCEPT has the right to dispose the wine without further notice to the Customer, if the wine could not be delivered or the storage fees have not been paid within 3 months from the date of purchase. We shall have no liability to the Customer in respect of the disposal in such circumstances.


Privacy

Personal information will be collected during membership registration. Data will be used to facilitate analysis, operation and promotion communication. During membership registration, applicants can choose to opt-out E-Newsletter. If there is no preference stated, all newly-registered members will receive E-Newsletter. E-Newsletter contains information of gift redemption alert, event invitation, discount and other promotional news. Each E-Newsletter contains unsubscription button. If you got any problems about unsubscribing E-Newsletter, please email to sales@sipidconcept.com.


All risks of the products shall pass to the Customer upon delivery but the products remain to be the property of the Company until full payment has been well received.

We reserve the right to amend the above trading terms and conditions without prior notice. Thank you for your kind understanding.